Shipping Policy
Shipping policy
At NEELOW, we aim to deliver your favourite fragrances quickly and safely. Please review our shipping policy below.
Shipping Coverage
- We currently ship across India only
- International shipping is not available at this time
Order Processing Time
- All orders are processed within 1–3 business days
- Orders are processed Monday to Friday (10:00 AM – 6:00 PM)
- Orders placed on weekends or holidays will be processed on the next business day
Delivery Time
- Estimated delivery time: 3–5 business days after dispatch
- Delivery timelines may vary depending on:
- Your location
- Courier partner delays
- External factors (weather, strikes, etc.)
Shipping Charges
- Free shipping on all orders above ₹1400
- Shipping charges (if applicable) will be calculated at checkout
Courier Partners
We work with reliable logistics partners to ensure timely delivery, including:
- DTDC
- Delhivery
- XpressBees
- EcomExpress
- Ekart
Order Tracking
- Once your order is shipped, you will receive a tracking link via email
- You can use this link to track your order in real time
Delivery Issues
If you face any issues such as the following:
- Delayed delivery
- Tracking not updating
- Package marked delivered but not received
Please contact our support team immediately:
9235395005 (Mon–Fri, 10:00 AM – 6:00 PM)
Incorrect Address / Failed Delivery
- Please ensure your shipping details are accurate at checkout
- NEELOW is not responsible for delays or losses due to incorrect address details
- If a package is returned due to failed delivery attempts, re-shipping charges may apply
Damaged Packages
If your package arrives damaged:
- Do not accept the package if visibly tampered with.
- Record an unboxing video
- Contact us immediately for assistance
Delays Beyond Control
While we strive for timely delivery, NEELOW is not responsible for delays caused by:
- Courier service disruptions
- Natural calamities
- Government restrictions or unforeseen events
Contact Us
For any shipping-related queries:
Email: neelowfragrance@gmail.com
Phone: 9235395005
5. Contact Information
Contact information
We’re here to help! If you have any questions, concerns, or need assistance with your order, feel free to reach out to us.
Customer Support
Phone: 9235395005
Email: neelowfragrance@gmail.com
Support Hours:
Monday to Friday, 10:00 AM – 6:00 PM
Business Details
Trade Name: NIVRA
Registered Address:
NIVRA
Sukrit Apartments
Sector 10A
Vrindavan Colony, Flat 807
Lucknow, Uttar Pradesh – 226029
India
Need Help?
You can contact us for:
- Order-related queries
- Shipping and delivery updates
- Returns or damaged product support
- Bulk or wholesale inquiries
Our team will get back to you as soon as possible during business hours.