Shipping Policy

1. Order Processing

All orders placed on NEELOW are processed after successful payment confirmation or order verification.

Orders are typically processed within 1–2 business days, excluding weekends and public holidays.

2. Delivery Timelines

Estimated delivery timelines may vary depending on your location and courier partner availability.

  • Metro Cities: 2–5 Business Days
  • Tier 2 & Tier 3 Cities: 3–7 Business Days
  • Remote Locations: 5–10 Business Days

Delivery timelines are estimates and are not guaranteed.

3. Shipping Coverage

NEELOW currently delivers to most serviceable locations across India through trusted logistics partners.

Delivery availability may depend on courier serviceability in specific regions.

4. Order Tracking

Once your order has been shipped, you will receive tracking details via SMS and email.

Customers can also track their orders through the "Track Order" section available on our website.

5. Delivery Delays

While we strive to deliver all orders on time, delays may occasionally occur due to:

  • Weather conditions
  • Natural disasters
  • Public holidays
  • Courier operational issues
  • Incorrect shipping information

6. Failed Delivery Attempts

Courier partners may make multiple delivery attempts before marking an order as undeliverable.

Customers are requested to ensure that the shipping address, contact number, and delivery details are accurate.

7. Incorrect Address Information

NEELOW shall not be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by customers.

8. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment confirmation.

Promotional offers such as free shipping may be available from time to time and will be clearly communicated on the website.

9. Damaged Packages

If a package appears visibly damaged at the time of delivery, customers are encouraged to report the issue immediately and contact our support team.

10. Contact Support

For shipping-related queries, delivery assistance, or order tracking support, please contact our customer support team through the Contact Us page.

Our Commitment. Every order is carefully packed and shipped with trusted logistics partners to ensure your NEELOW fragrances arrive safely and on time.