Refund Policy

1. Refund Eligibility

Refunds are issued only after returned products have been received, inspected, and approved by our quality team. Products must comply with the conditions outlined in our Return Policy.

2. Approved Refund Cases

Refunds may be approved under the following circumstances:

  • Damaged product received.
  • Wrong product delivered.
  • Product lost during transit.
  • Approved return requests.
  • Cancelled prepaid orders before shipment.

3. Non-Refundable Situations

  • Opened or used perfume bottles.
  • Products returned without original packaging.
  • Damage caused by misuse or improper storage.
  • Returns requested outside the eligible return window.
  • Items marked as non-returnable.

4. Refund Processing Time

Once a returned item has been received and approved, refunds are typically processed within 2–5 business days.

Depending on your payment provider or bank, it may take an additional 5–7 business days for the refund to appear in your account.

5. Refund Method

Refunds will be issued through the original payment method whenever possible.

  • UPI Payments
  • Credit Cards
  • Debit Cards
  • Net Banking
  • Wallet Payments

In certain cases, customers may be asked to provide bank account details to facilitate the refund process.

6. Cash On Delivery (COD) Orders

Refunds for Cash on Delivery orders cannot be issued in cash. Customers will be required to provide valid bank account details for refund processing.

7. Shipping Charges

Original shipping charges are generally non-refundable.

However, shipping charges may be refunded if the return is due to:

  • Wrong product delivered.
  • Damaged product received.
  • Manufacturing defect.

8. Order Cancellation Refunds

Orders cancelled before shipment will generally be eligible for a full refund.

Once an order has been shipped, cancellation may not be possible and the Return Policy will apply instead.

9. Delayed Refunds

If you have not received your refund within the expected timeframe, please first check with your bank or payment provider.

If the issue persists, our support team will be happy to assist you.

10. Contact Support

For refund-related questions, status updates, or assistance, please contact our customer support team through the Contact Us page.

Refund Assurance. At NEELOW, every refund request is reviewed fairly and transparently to ensure a smooth and trustworthy shopping experience for our customers.